Here are the most frequently asked questions:
What are your opening times?
Leave the luggage is open 365 days a year from 7am to 11pm
How do I rent my locker online?
Select your arrival date, the duration of the rental and the number of lockers that you would like to reserve.
Purchase your reservation by credit card transfer and you will receive a confirmation email with the access code to open your locker.
Purchase your reservation by credit card transfer and you will receive a confirmation email with the access code to open your locker.
How many lockers can I rent online?
You can rent up to a maximum of 1 locker at a time. If you need to rent more lockers no problem, you can make another reservation.
How do I collect my luggage?
Press the right button on the touch screen and enter your access code to open your locker.
I have lost my receipt with my access code, how can I open my locker?
Not a problem! When you purchase your rental from our store we also send a confirmation email to you containing a copy of your access code.
How long can I rent a locker for?
You can rent your locker for a maximum of 30 days. If you need a longer rental please email us at info@leavetheluggage.com
Can I collect my luggage after closing time?
Unfortunately not. If you arrive at our store after closing time you will need to collect your luggage the following day from 7am to 11pm.
I have a problem, how can I contact you?
If you have any difficulties depositing or collecting your luggage please call +39 333 16 63 876 and we will be happy to assist you.
Can I cancel my reservation?
Unfortunately not, your booking is non refundable.
I forgot something inside my locker, can I re-open it?
Sure! After closing your locker, you can re-open it for the first 30 minutes after the start of your rental.
What payment methods do you accept?
Leave the luggage accepts payments by Visa - Mastercard - Maestro circuit. Cash payments are not acceptet.
If your payment is made directly at our store, your credit card PIN may be required.
If your payment is made online, the additional security code (Verified by Visa or Securcode by Mastercard) may be requested.
If your payment is made directly at our store, your credit card PIN may be required.
If your payment is made online, the additional security code (Verified by Visa or Securcode by Mastercard) may be requested.
Is my luggage safe?
Yes it is! Don't worry, all your luggage is covered up to Euro 350 by our insurance company. Leave the luggage lockers are safe, secure and are monitored by 24/7 video surveillance 365 days a year with an alarm system connected to a private security patrol. Your luggage is covered by insurance against theft, damage and loss for a total value of Euro 350 per luggage item. The insurance coverage is included in the price and insures all your luggage. For any other information, please refer to our terms and conditions.
How can I contact you?
You can contact us by phone +39 333 16 63 876, on our Facebook page or by email at info@leavetheluggage.com
Where we are
Where to find our store
